If the information below does not address your concern, please contact us.
All Nautilus, Inc. branded consumer products including Nautilus, Bowflex, Schwinn and Octane Fitness brands are designed and intended to provide home users with a dependable and affordable workout experience. With proper maintenance, our products will provide home users with years of quality use. Nautilus® consumer products are not intended to be used in any commercial or institutional setting or application. These include but are not limited to:
Using any Nautilus, Inc. branded product in a commercial or institutional setting will void the products warranty, and may open the owner of the property to unnecessary risks. If you have questions regarding whether or not your intended use falls under the category of commercial or institutional use, please contact us.
Our return policy applies to products purchased direct from Nautilus, Inc. and includes Bowflex, Schwinn Fitness, Nautilus and Universal products. If you purchased a Nautilus, Inc. fitness product from a retail store, please refer to the store return policy.
Once shipments leave a Nautilus distribution center and are loaded on a carrier vehicle (once you receive tracking information), please follow the guidelines below.
For damaged packages:
For missing packages:
If you have already contacted the carrier with no resolution, our Customer Care team may be able to assist you.
Product registration is a means by which Nautilus accounts and identifies the owners of specific products. Product registration merely alerts Nautilus of owner and physical location of products at any specific time. The information gathered at the time of registration can be useful for certain limited purposes such as a safety notification and it helps identify if the consumer purchased a product by any other means or channel other than directly from Nautilus or from an authorized seller of Nautilus equipment.
It allows Nautilus to be able to contact the customer in the unlikely event that a safety notification is required or if Nautilus is required by some third party or governmental entity to disclose any owners of our products.
No. Purchasers who bought a product from any other means than Nautilus (Direct) must provide acceptable proof of purchase documentation to be eligible for warranty support. Purchases made “Direct” from Nautilus do not need to provide proof of purchase to be eligible for warranty support as that information is already entered into our system. Our warranties are otherwise extended only to customers who originally purchased our products through authorized channels and dealers. That can exclude individuals who purchased the equipment through non-authorized channels such as internet re-sellers or other “grey market” means such as e-Bay. Purchases through these non-authorized channels are not eligible for a Nautilus manufacturer’s warranty.
The proof of purchase is a document which is required as evidence of where the product was purchased. Proof of purchase is required in order to obtain warranty support as it will indicate that the product was purchased through an authorized channel or dealer. Product registration alone is not proof of purchase through an authorized sales channel and will not in and of itself be sufficient to extend application of the Nautilus manufacturer warranty to the product.
Nautilus, Inc. has licensed our TreadClimber® brand and technology to StarTrac to create a commercial TreadClimber® under their StairMaster® brand. It is important to note however, that the StairMaster® TreadClimber® is a commercially rated product. If you are interested in a TreadClimber® product for your home please visit www.BowflexTreadclimber.com.
Your order begins processing as soon as you click the “Submit” button. After submission, it may be possible to cancel your order by calling us directly. Once inventory has been allocated to your order, it cannot be canceled. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.
If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.
Download a copy of our Do Not Call Policy.